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Finding 1 - A threshold issue Understanding customers is now much more of a science than art. And it needs to be. Customers have become more sophisticated, more empowered and also more distrustful of institutions. Predictably, gaining insights into spending patterns, buying preferences and emerging trends, has become a billion dollar industry. The explicit focus on customer centricity …

In summary Mothers Survey Discrimination in the workplace against mothers is pervasive. One in two mothers reported experiencing discrimination at some point during pregnancy, parental leave or on return to work. Discrimination is experienced in many different forms ranging from negative attitudes in the workplace through to job loss. 32% of all mothers who were discriminated against at some…

Children's experiences following their removal contributed to the effects of the removal upon them at the time and in later life. In this chapter we briefly survey the evidence to the Inquiry concerning those experiences which have had the most significant impacts on well-being and development.

2.1 Visits to detention centres 2.2 Submissions 2.3 Public hearings 2.4 Evidence provided pursuant to Notices to Produce 2.5 Interviews with children and parents released from detention 2.6 Data Management 2.7 Approach to incorporating evidence 2.8 Assessment of probative value 2.9 Selection and use of case studies 2.10 Context for analysis of the evidence 2.11 Confidentiality This Appendix …

1. I have been awarded a Bachelor of Science from Aberdeen University, and a Masters of Agricultural Science, Doctorate of Philosophy and Diploma of Education from the University of Adelaide. I received my TESOL (Teaching English to Speakers of Other Languages) qualification at the Adelaide TAFE Institute. 2. I have taught agriculture at the Roseworthy Campus of the University of Adelaide from…

2. I am presently employed by Australasian Correctional Management (ACM) as the Centre Manager of the Perth Immigration Detention Centre (PIDC). I am on extended leave from that position as I am unfit for work at present.

Commissioners: DR SEV OZDOWSKI, Human Rights Commissioner MRS ROBIN SULLIVAN, Queensland Children's Commissioner PROFESSOR TRANG THOMAS, Professor of Psychology, Melbourne Institute of Technology MS VANESSA LESNIE, Secretary to the Inquiry

3. I am a qualified and registered Psychologist, and hold a BA, MA, Teaching Certificate, and PhD. I have been working as psychologist in Australia since 1978, and worked previously in Canada as a psychologist and teacher. I have also previously worked for Family and Youth Services in South Australia.

2. I was employed between August 2000 and February 2001 by Australasian Correctional Management (ACM) at the Woomera Immigration Reception and Processing Centre (WIRPC) as a registered nurse.

Finding 1 A threshold issue Ensuring all customers are treated with basic levels of respect and fairness is not viewed as high a strategic priority as expected. Only1 in 2 customers surveyed agreed that ensuring all customers are treated respectfully is a priority for organisations. Less than half of those surveyed (41%) believe that organisations treat customers respectfully, regardless of…

When I accessed my file, I found out that the police and the station people at B... Station felt that my mother was looking after me. And they were unsure of why I was being taken away. They actually asked if I could stay there. But because I was light-skinned with a white father, their policy was that I had to be taken away. I was then the third child in a family of, as it turned out to be, 13…

3. I was employed by Australasian Correctional Management (ACM) at the Woomera Immigration Reception and Processing Centre (WIRPC) as a Psychologist from approximately October 2000 until December 2001 on a contractual basis. There were some times during this period that I was not working, but the total period for which I was working at the WIRPC during this period was approximately 14 months.

In 1863 the area now known as the Northern Territory came under the control of South Australia. By 1903 the whole area was leased to non-Indigenous people. As there were few non-Indigenous women, relationships between the Indigenous women and non-Indigenous men were relatively common. The consequence was a growing population of children of mixed descent who were usually cared for by their mothers…

The Commission would like to thank the children and young people who participated in the project and demonstrated great courage in allowing us to hear and tell their often painful and traumatic stories, in a hope that things would change for the better.

Within months of the `First Fleet' arrival at Sydney Cove in 1788 there was `open animosity' as Indigenous people protested against `the Europeans cutting down trees, taking their food and game, and driving them back into others' territories'. Bitter conflict followed as Aboriginal people engaged in `guerilla warfare - plundering crops, burning huts, and driving away stock' to be met by `punitive…

Commissioners: DR SEV OZDOWSKI, Human Rights Commissioner MRS ROBIN SULLIVAN, Queensland Children's Commissioner PROFESSOR TRANG THOMAS, Professor of Psychology, Melbourne Institute of Technology MS VANESSA LESNIE, Secretary to the Inquiry

Note: This overview is based primarily on the Bringing them home report and provides a background to the policies and practices that authorised the removal of Aboriginal and Torres Strait Islander children from their families. It is not intended to be used as a comprehensive historical document.