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Complaint Information Service

The Commission's Information Services

The Commission has two information services that you can contact for information about the Commission's complaint handling function. They are: 

  • The Respect@Work Information Service
  • The National Information Service

Currently, our Information Service phone lines are open Monday - Friday between the hours of 10:00 AM and 4:00 PM Sydney time.

Enquiries can be made by phone on 1300 656 419, by email or in writing. In person visits are no longer accepted.

Please note, our staff are authorized not to respond to correspondence that is seen to be disrespectful, abusive or a misuse of our services.  

We also cannot accept information provided by links or drop boxes. 

Respect@Work Information Service

The Respect@Work Information Service is a national, trauma-informed service that provides information to individuals, employers and organisations on rights and responsibilities in relation to sexual harassment and sex-based discrimination in the workplace. This service is free and confidential.

The Respect@Work Information Service can:

  • give you information about your workplace rights and responsibilities under the Federal Sex Discrimination Act 1984 (Cth) and other jurisdictions that deal with workplace sexual harassment or workplace sex-based discrimination.
  • discuss whether you may be able to make a complaint to the Commission or another body, and how the law might apply to your situation.
  • give you information about how to make a complaint, respond to a complaint, or consider specific issues in relation to workplace sexual harassment and sex-based discrimination.
  • refer you to another organisation for assistance, such as legal or counselling services, where appropriate.

Please note that the Respect@Work Information Service is unable to provide legal advice.

You can contact the Respect@Work Information Service by:

Phone: 1300 656 419 (Option 1)

Email: respect@humanrights.gov.au  

Fax: 02 9284 9611

TTY: 1800 620 241 (toll free)

Translating and Interpreting Service: 131 450

National Relay Service (NRS):

If you are d/Deaf, hard of hearing, or have a speech/communication difficulty please contact the NRS by: 

Step 1 - Contact NRS through your preferred NRS call channel detailed on NRS call numbers and links. 

Step 2 - Provide the NRS with our phone number (1300 369 711) 

National Information Service

The National Information Service (NIS) provides information and referrals for individuals, organisations and employers about a range of human rights and discrimination issues.  This service is free and confidential.

The NIS can:

  • give you information about your rights and responsibilities under federal human rights and anti-discrimination law
  • discuss whether you may be able to make a complaint to the Commission or how the law might apply to your situation
  • give you information about how to make a complaint, respond to a complaint or deal with specific discrimination issues
  • refer you to another organisation that may be able to help you, if we can't

Please note that the NIS is unable to provide legal advice.

You can contact the NIS by:

Phone: 1300 656 419 (Option 2) or 02 9284 9888

Email: infoservice@humanrights.gov.au  

Fax: 02 9284 9611

TTY: 1800 620 241 (toll free)

Translating and Interpreting Service: 131 450

National Relay Service (NRS):

If you are d/Deaf, hard of hearing, or have a speech/communication difficulty please contact the NRS by: 

Step 1 - Contact NRS through your preferred NRS call channel detailed on NRS call numbers and links. 

Step 2 - Provide the NRS with our phone number (1300 369 711) 

Make a complaint?

To make a complaint, please use our online complaint form. 

Note: We will use the information you provide to consider and respond to your enquiry. Any personal information will be used and stored in accordance with the Privacy Act 1988 (Cth).