2021-06-05
The complainant has a lung disease and believed she would be eligible for an exemption from mask-wearing requirements imposed in response to COVID-19. She said she felt breathless when attending the respondent bank and so pulled her mask below her chin. She alleged a bank attendant and the branch manager insisted the mask must cover her nose and mouth.
On being notified of the complaint the bank indicated a willingness to attempt to resolve the complaint by conciliation.
The complaint was resolved with an agreement that the bank pay the complainant $1,500.
Year
Discrimination type
Disability Discrimination Act
Grounds
Disability
Areas
Goods, services and facilities
Compensation
Amount
$1,500