2021-04-11
The complainant has post-traumatic stress disorder and has an assistance dog. She booked an overnight stay at the respondent caravan park. She alleged that the caravan park told her only guide dogs were allowed at the park, declined to look at her dog’s identification and advised her to find alternative accommodation.
On being notified of the complaint, the caravan park indicated a willingness to participate in conciliation to try to resolve the complaint.
The complaint was resolved with an agreement that the caravan park write to the complainant apologising for the incident, display a sign stating that assistance animals are welcome at the park and donate $150 to an agreed assistance animal not-for-profit organisation.
Year
Discrimination type
Disability Discrimination Act
Grounds
Assistance animal
Disability
Areas
Accommodation
Goods, services and facilities
Apology
Policy change/Change in practice
Donation to charity
Amount
$150