2021-04-07
The complainant has an assistance animal and sought to make a booking at the respondent hotel. He alleged the hotel told him his assistance animal would not be able to stay in his room. He claimed the hotel declined to consider evidence that his dog is an assistance animal.
On being notified of the complaint, the hotel indicated a willingness to participate in conciliation to try to resolve the complaint.
The complaint was resolved with an agreement that the hotel pay the complainant $5000 and offer him one free night’s accommodation in the hotel.
Year
Discrimination type
Disability Discrimination Act
Grounds
Assistance animal
Disability
Areas
Access to premises
Goods, services and facilities
Compensation
Amount
$5,000