2020-02-05
The complainant has a number of disabilities, including a vision impairment. She claimed that she was unable to independently access the respondent government agency's online services because the agency required her to sign in using a security code provided by text message instead of the previously used security questions. The complainant claimed she was unable to use a smart phone to access the security code before it expired because of her disability.
On being informed of the complaint, the government agency agreed to participate in conciliation.
The complaint was resolved with an undertaking by the government agency to provide the complainant with face-to-face assistance to complete the required paperwork and to offer this assistance in the future as needed.
Year
Discrimination type
Disability Discrimination Act
Grounds
Disability
Areas
Administration of Commonwealth laws and programs
Goods, services and facilities
Other
Amount