2021-02-03
The complainant’s partner is blind and uses a guide dog. The complainant alleged the respondent airport did not have safe and convenient facilities for the watering and toileting of the guide dog.
On being advised of the complaint, the airport indicated a willingness to try to resolve the complaint by conciliation.
The complaint was resolved with an agreement that the airport will progressively build three indoor assistance animal relief areas at different terminals within the airport, with appropriate amenities including a dry and weatherproof ground surface, fencing, rubbish bins and signage.
Year
Discrimination type
Disability Discrimination Act
Grounds
Assistance animal
Disability
Areas
Goods, services and facilities
Adjustments provided
Amount