2020-10-03
The complainant has psychosocial disability, including anxiety, depression, post-traumatic stress disorder and panic attacks. He has two assistance dogs that assist him to stay calm and manage the effects of his disability. He alleged he was not permitted to enter his local library with his assistance dogs, despite providing evidence that they are assistance animals.
The respondent council said it had reservations about whether the dogs were trained to meet standards of behaviour acceptable for public areas.
The complaint was resolved. The complainant was permitted to enter his local library with his dogs after the council commissioned an assessment of their behaviour, at no cost to the complainant.
Year
Discrimination type
Disability Discrimination Act
Grounds
Assistance animal
Disability
Areas
Goods, services and facilities
Revised terms and conditions
Amount