2020-08-01
The complainant is blind and requires sighted assistance to fill out and sign print application forms. He said that he requested assistance from the respondent bank to fill out an investment growth bond application form and was told he would be charged a fee of $2,600.
The bank said there had been miscommunication on the issue and explained the fee quoted to the complainant was a fee for financial advice and not for assistance to fill out an investment growth application form.
The complaint was resolved with an agreement that the bank pay the complainant $6,000 as general damages.
Year
Discrimination type
Disability Discrimination Act
Grounds
Disability
Areas
Goods, services and facilities
Compensation
Amount
$6,000