2019-02-05
The complainant has an intellectual disability and is non-verbal. The complainant’s advocate alleged that the respondent organisation delivering support to persons with disability required the complainant to sign a service agreement before delivering one-to-one support as set out in her NDIS plan. As the complainant did not have capacity to sign the agreement because of her disability, she was unable to receive the service.
On being advised of the complaint, the organisation agreed to participate in conciliation.
The complaint was resolved with an agreement that the organisation deliver support to the complainant without the need for her to sign a service agreement on the basis that discussions about the complainant’s needs would be held between the complainant’s support coordinator, advocate and the organisation.
Year
Discrimination type
Disability Discrimination Act
Grounds
Disability
Areas
Goods, services and facilities
Revised terms and conditions
Amount