2019-02-02
The complainant is Deaf and claimed that on several occasions his bank tried to communicate with him by telephone regarding his accounts. He claimed this required him to attend a branch in person to conduct his banking or to enlist the assistance of another person to communicate with the bank by telephone, meaning he needed to disclose his personal banking security information to that person. He considered the bank should offer the option of communication by text message.
On being advised of the complaint the bank agreed to participate in a conciliation process.
The complaint was resolved with an agreement that the bank pay the complainant $500 and offer him personalised banking services, including a point of contact with whom he can communicate via text message.
Year
Discrimination type
Disability Discrimination Act
Grounds
Disability
Areas
Goods, services and facilities
Compensation
Revised terms and conditions
Amount
$500