2019-01-06
The complainant has autism and Post-Traumatic Stress Disorder and has an assistance dog. She alleged the respondent public hospital denied her access to certain departments of the hospital when she attended appointments with her assistance animal.
On being notified of the complaint, the hospital indicated a willingness to try to resolve the complaint by conciliation.
The complaint was resolved. The complainant and her support person met with senior hospital staff to discuss the complainant’s need for an assistance animal and the provision of medical services to the complainant. As an outcome of this meeting, the hospital developed an agreed patient management plan.
Year
Discrimination type
Disability Discrimination Act
Grounds
Assistance animal
Disability
Areas
Access to premises
Goods, services and facilities
Revised terms and conditions
Amount